At Vale Training Solutions, we strive to conduct every scheduled course. However, certain circumstances, such as minimum enrollment or instructor illness, may result in the cancellation of a scheduled course. If a scheduled course is cancelled by Vale Training Solutions, a full refund will be provided or a courtesy transfer to the next scheduled course will be provided. Should a scheduled participant be unable to attend a course, they may contact Vale Training Solutions for a courtesy transfer to a future course or they may send a participant to take their place for the scheduled course.
- Cancellations received 14 or more days prior to the scheduled course start date will be provided a full refund.
- Cancellations received between 3 and 13 days prior to the scheduled course start date will be liable for 25% of the course fee.
- Cancellations received less than 3 days prior to the course start date will be liable for 50% of the course fee.
To cancel, the scheduled participant may contact Vale Training Solutions at (800) 233-7095, or by email at firstname.lastname@example.org.
All courtesy transfers must be used within one year of the original class start date, and the original course fee will be transferred to the new course. If the courtesy transfer is not completed within one year of the original class start date, the scheduled participant will be liable for 50% of the original course fee.
A scheduled participant that is a no show to the scheduled course will not be allowed a courtesy transfer and will be liable for the full course fee.